How to complain
Email enquiries@wishespartyevents.co.uk or use the Contact page. Include your name, booking or enquiry reference if you have one, the event date and a clear description of the issue. Please do not include unnecessary medical or sensitive information.
Complaints are monitored by The owner. We aim to reply within 24 hours and usually respond the same day. A fuller investigation or supplier/venue input may take longer; we will explain the next step where that happens.
What happens next
- We acknowledge the complaint and check the relevant enquiry, quote or booking details.
- We review the facts, including any photographs or records you choose to provide.
- We explain our findings and any practical remedy, correction or refund that is appropriate.
This process does not remove your statutory rights. Wishes does not currently claim membership of or participation in a named alternative dispute resolution provider. If you remain unhappy, tell us what outcome you are seeking so it can be reviewed.